Domestic Shipping Policy Shipment processing time.

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone..

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We offer a 100% satisfaction guarantee on the quality of our products. If any of our custom products received do have defects or do not match the customer approved proof please contact us through one of the methods below.

Call us at:503-381-9357
Email: [email protected]

Orders Lost, Delayed, or Damaged During Delivery

Our shipping partners are an important part of our business, which means that we expect nothing short of excellent, on time service of your shipments. While your order is in transit, situations may come up that are out of our control. Please let us know within 30 days of the delivery date (or quoted delivery date for expedited orders) if your order arrived damaged, late, or was lost in shipment. The intent of our guarantee is to stand behind the quality and value of our products. We do not assume liability for lost sales, labor costs, or other costs – but will cover the cost of reprinting stickers and shipping costs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to:

AJ’s Signs

14330 SE Main St.

Portland, OR. 97233

To return your product, you should mail your product to:

AJ’s Signs

14330 SE Main St.

Portland, OR. 97233

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.